How can I get my money back from Lufthansa?

How can I get my money back from Lufthansa? 

Lufthansa is the air passenger carrier of Germany, providing excellent client services which help them to board smoothly. Nowadays People have become increasingly aware of air travel's environmental costs. As a result, they tend to be less tolerant of delays and cancellations. Hence the passengers want to know how they can get a refund on Lufthansa. Passengers can take many courses of action to get a refund for their canceled reservation. There are many reasons why passengers can cancel their flights. Maybe the client is not well enough to take a flight to their destination. Adopt the action which suits you the best.

How do I contact Lufthansa for a refund?

If you are unable to get a refund online then you can contact them through call, chat, and mail.

Customers can make a call on their toll-free customer care contact number 1 (800) 645-3880 to lufthansa refund request. After making the call, passengers will hear an automated voice telephone menu from which they have to dial the correct number according to their query. The telephone menu will sound like this:

  • Dial 1 for the flight status
  • Dial 2 for upgrading your seat
  • Dial 3 for a refund
  • Dial 4 to cancel your ticket
  • Dial * to connect with the customer service agent.

The passenger will be able to find the contact details on their webpage, if you are finding difficulty you can follow the steps:

  • Go to their official website
  • After that, you will open their contact us page.
  • You need to scroll down a bit, there you will see the call us option. Click on that option.
  • After clicking on that option you will find the various contact details. Kindly note the number and dial it.

Request a refund to Lufthansa via chat:

You can message your problem to the airlines directly from their official interface to get a Lufthansa Airline refund. If you are not aware of this facility. Please follow the steps to get a refund from Lufthansa below:

Open their contact us page by following the steps provided above.
When you scroll down, at the end of the page you will have the option of chatting with us next to the callus option. Click on that.
After clicking on that, the chat box will open on your screen and you just have to type your problem and click on submit.
Soon, the agent will flood you with the solutions and related links which might be helpful to your query.

Request a refund to Lufthansa via mail : 

Passengers can choose this method when there is a long holding queue presented or the provided links are not so helpful. The emails are read and reverted back by a human. You can find their mailing address on their official website if not, a complete procedure is provided beneath:

  • Visit the airline’s contact us page.
  • At the end of the page, you will find their email address on which you can send them mail.
  • After sending, within 2-4 business days the company will revert back.

What is Lufthansa Airline's refund policy?

If a passenger wants to cancel their reservation they must know Lufthansa Airline's refund policy. Here the reservation policy is mentioned:

  • If the traveler wishes to cancel their reservation, they must do so one hour prior to the scheduled departure. If the traveler didn't cancel an hour before then they will not be qualified to request a reimbursement.
  • No refund will be given even if clients want to cancel their reservation up to 12 hours prior to the flight's departure time.
  • If there are more than 12 hours before the carrier's departure time, a passenger may cancel their protected reservation; nevertheless, there will be a cancellation cost that ranges from $65 to $75.
  • Flight tickets are subject to cancellation or refund in the event that the traveler is unable to make it to the airport on time. There will be a reimbursement only for landing fees.

How long does it take to get a refund from Lufthansa?

The airline lufthansa refund time is around 10 to 15 working days.

Does Lufthansa refund for Covid? 

Unfortunately, there is a Lufthansa airlines COVID cancellation policy; the infected passenger can cancel without paying any cancellation fees if they contract the virus before the flight's scheduled departure time. Passengers have the right to a free flight cancellation if any member of the flight crew contracts COVID.

How much is the Lufthansa refund fee?

The refund fee depends on the class the passenger has reserved. Approximately the charges can vary from $65 to $75.


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