How do I speak to someone at Etihad?

How do I speak to someone at Etihad?

If you wish to travel with Etihad Airways and you wish to carry your pet along with you, then you can gather information about pet policies by contacting the customer care services of the airline. If you are not familiar with the Etihad calling process, then you can initialize the process by dialing Etihad's contact number: +1 877 690 0767. Etihad calls are attended by an automated voice that presents the following IVR menu to the callers; they must select one number according to their requirements:

  • Press 1: For flights reservations
  • Press 3: For cancellations
  • Press 5: To request a refund
  • Press 6: To modify bookings
  • Press 9: To request special assistance
  • Press #: To directly connect your call to the representatives

Once you press one number, your call will be forwarded to the corresponding Etihad customer care representative, who will generate the required assistance. 

How to contact Etihad Airways customer service?

Etihad Airways has provided several ways through which passengers can reach customer service. Read on to learn the ways to reach Etihad customer service.

On the phone: Passengers always have several queries and concerns before boarding the flight. Calling customer service can help resolve multiple issues. Therefore you can call Etihad Airways live person on the phone number 1 877 690 0767 and speak to someone to discuss the queries.

On the live chat:  Etihad Airways have a live chat service for passengers to drop their queries in the message and get instant response from customer service. To contact Etihad customer service chatplease follow the given steps:

  • Visit the official website of Etihad Airways
  • Hit on the “Help” tab on the homepage
  • Click on the "Let"s chat"
  • A chat window will come up on the screen
  • Enter the messages 
  • Send them to the customer service person.
  • The Etihad representative will instantly respond to your queries and provide appropriate information.

The live chat is always available to respond to the text queries of the passengers.

Connect on social media: Etihad Airways encourages customers to follow the airline's social media pages for information and other purposes. It has a couple of social media pages that can be used to quickly connect with customer service. Check out the following pages on the internet to send the message;

Send feedback:  Etihad Airways always wants passengers to share their post-travel experiences. If you have traveled with Etihad Airways, please use the feedback form given on the official webpage to share your thoughts, opinions, and reviews on the trip. In case you report a complaint, Etihad Airways will revert to you within a short time.

Connect through email:

If any customer wishes to Contact Etihad customer care email service, then he can frame his issue and send it to the official address:

How do I speak to someone at Etihad?

Etihad Airways is an esteemed airline from Abu Dhabi, UAE. If you have booked your ticket on an Etihad flight and have some queries regarding the flight or the journey, then you can dial Etihad Airways' phone number 1 877 690 0767, and connect to a customer service person to get the clarifications.


What is the phone number for Etihad Airways in the USA? 

Etihad Airways has numerous customer services worldwide. Considering you are in the USA, please, contact Etihad customer service. Etihad contact number is 24 hours at 1 877 690 0767 for pre and post-booking inquiries.

How long is the hold time for Etihad?

When you try to connect with Etihad Airways on the phone, it may take around 15 - 20 minutes as Etihad call hold time and to connect with a customer service individual.

Can you call Etihad within 24 hours?

Yes, passengers can call customer service on the same day of booking within 24 hours of booking the flight ticket or before the scheduled flight departure. Etihad Airways customer service is there to help and guide the passengers.

Is Etihad customer service 24 hours a?

Yes, Etihad customer services are available 24/7 to resolve the issues of the customers. If the representative is busy, you can either request them to call you back or you can seek virtual assistance. 

What time does Etihad Airways customer service open?

Though customer services of Etihad are available 24/7, you can contact Etihad chat assistance can be reached 10 am to 7 pm according to Abu Dhabi standard time. 

Does Etihad have a live chat? 

Yes, Etihad Airways provides live chat facilities to customers to resolve their flight-related issues instantly. This method can be achieved by following a sequence of simple steps sequentially. 

Is Etihad contact number toll-free?

Yes, Etihad has a toll-free number that can be used by callers to reach help services. 

What is the Best time to call Etihad Airways? 

The  Best times to call Etihad Airways customer service would be during the early morning hours or late in the evening to avoid long call waiting times.

How do I complain to Etihad Airways?

On the feedback form: If you wish to report the inadequate services of the airline, please fill out the feedback form of Etihad Airways and get a prompt response from customer service with the remedies and compensation for the inconvenience caused.

Call customer service: You can call customer service on Etihad Airways phone number 1 877 690 0767 and call Etihad Airways live person to file the complaint. The customer service individual will give you the relevant information regarding the complaint and will also give you a reference number for future updates on the complaint.

On email: If you are an Etihad Guest member, frequent flyer of Etihad Airways, or flying business/first class on the flight, you will be provided with an email to contact customer service. Compose an email with a proper explanation of the issues and send it to Etihad Airways complaint email to get help and remedy from the airline.

How do I contact Etihad for a refund?

In case you have canceled a ticket with Etihad Airways, in that case, you must get the knowledge on the terms and conditions of the refund along with the process to get the refund. There are some ways in which you can get a refund from Etihad Airways.

Online refund request: After canceling the tickets, passengers can fill out the refund request form in the following steps to get the refund from Etihad Airways through an online procedure 

  • Reach
  • Click on the manage icon on the homepage
  • Enter the reference/booking number and the passenger's last name
  • Get the entire booking and cancellation detail on the screen
  • Choose the refund request form from the list
  • Fill out the necessary information for the ticket cancellation
  • Submit the form for assessment of the customer service
  • You will receive a reply from customer service on the request within a short while.

Call customer service: In case you have queries and concerns or require more information on the refund, you can call customer service and discuss the refund issue in detail. To connect with a person for  Etihad Airways refund phone number, please do as explained

  • Call on 1 877 690 0767
  • Follow the IVR directions
  • Press the number to connect with a person
  • Have a complete conversation on the queries and make the refund request 
  • The customer service person will instantly provide the appropriate information on your refund status.