How do I speak to someone at Qantas?

How do I speak to someone at Qantas?

Qantas Airways, short form for Queensland and Northern Territory Aerial Services, is the flag carrier airline of Australia and also the biggest in the country. Its customer service is as good as its flight and airport services. If you are facing any issues with Qantas Airways, you can call Qantas Airline customer service over the phone. You should call 1 (800) 227-4500. You will hear a few IVR options after calling the mentioned number. The IVR options are as follows

  • Press 1 for a new reservation.
  • Press 2 to cancel your reservation.
  • Press 3 for inquiries related to an existing reservation.
  • Press 4 to make changes to your reservation.
  • Press 5 to speak to an agent.
  • Press 6 to heat the menu again.

How do I contact Qantas customer service?

In case of any problem, you can easily contact Qantas customer service. There are various ways by which you can contact the airline and get help. For example, you can contact qantas airlines phone number. The other ways are discussed below. You can choose any of the below-mentioned methods to contact airline customer service.

Contact through email:

Could not connect with Qantas on call? Do not worry, you can also send your queries to the airline at its email address, Customer service will reply to your email within 24 to 48 hours. 

Connect on social media platforms:

Apart from calls and emails, you can also choose to connect with the airline on different social media platforms. Its social media handles are mentioned below:


How long is the wait for a Qantas call?

If you call Qantas Airways in case of any problem, you will have to wait for approximately 37 minutes to connect with an agent.

Can I get a call back from Qantas? 

Yes, you can get a call back from Qantas Airline customer service by filling out its call-back form. You can find this form on its official website. Here is how you can request a call back from the airline’s customer service.

  • Visit the website on the link mentioned above.
  • Reach the help page of the airline, where you can find a ‘Get a call’ option.
  • Tap on the option, and a form will open up. Complete the form and submit it.
  • You will get a call from the airline shortly, and you can get solutions to your problem.

Is there live chat on Qantas? 

Qantas Airways offers a live chat feature to its customers. Customers can easily get help from the airline’s customer service by making use of Qantas online chat. It is a good alternative to other contact methods as it is available 24/7 and provides immediate solutions. Following are the steps to get to the live chat of Qantas.

  • Visit the official website of the airline,
  • Click on the help option at the top of the screen and reach the contact support page of the airline.
  • On this page, you can spot a text bubble button at the bottom of the screen. 
  • Tap on the button, and a chat window will appear. Select your preferred language and start chatting with the digital agent of the airline.
  • The digital agent will provide you with a list of possible solutions to your problem. You can choose a solution of your choice.

What is Qantas' phone number in Australia?

If you are in Australia and face any problems with Qantas Airline flights, you can easily contact Qantas Airline on 13 13 13. This number can be called all days a week and 24 hours a day. So, you can easily get help in case of problems by calling the mentioned above.

Can I contact Qantas Airways through email?

Yes, you can conveniently contact the airline through email. It has a dedicated email address for customer redressals, complaints, and feedback. All you should do is compose an email, write your concern, and send it to Qantas Airline's email address, You will get a reply to your email within one to two business days.