How do I get a refund from Aeromexico?

How do I get a refund from Aeromexico? 

If you have canceled your flight tickets with Aeromexico Airlines but you still haven't applied for the refund and want to get a refund from Aeromexico, but you don't know the procedure for a refund, there are two types of methods where you can apply for the refund, online and offline mode. The steps are clearly explained below.

Steps to get refund from Aeromexico online:

  • Sign in or log in to your existing Aeromexico account.
  • Then enter your booking number and last name in the given text boxes. If you still haven't canceled your flight, cancel it and wait for the confirmation email.
  • Scroll down and click on the reading form, which will be available under the contact us button.
  • A new page will open with the refund request form.
  • Give all the details which are asked in the form and send the request.
  • Additionally, you will be asked for the reason for your cancellation. You can either type a reason or close the tab.
  • You will be notified about the refund process after the successful process of the refund form submission.

Offline mode:

  • Go to the site of Aeromexico.
  • Click on the contact us page, which can be found on the dashboard of the Aeromexico Airlines website.
  • You can either call Aeromexico Airlines, or you can text via live chat.
  • Choose the method which is convenient for you and click on it.
  • If you prefer to call, you can dial the provided number and complete the IVR instructions, and you will be connected to your Aeromexico representative.
  • If you wish to chat, click on the live chat option from the contact us page.
  • A chat box will appear, and chat with a representative about the refund.

What is Aeromexico's refund policy?

A full refund will be issued if you cancel your Aeromexico airlines before 24 hours of your reservation. This is applicable even if you have non-refundable tickets.
You need to pay cancellation fee if you cancel beyond 24 hours to cancel your tickets.

Can I get my money back from Aeromexico? 

It depends on the type of tickets and the reason for your cancellation. If it is not the fault of Aeromexico Airlines, they might not get a refund, but if it is their fault, then the required actions are made by Aeromexico Airlines.

How long does it take for Aeromexico to refund?

It usually takes anywhere from 7 to 15 business days to get your refund after submitting the refund request from Aeromexico form. You will be issued your refund to the account you used to make the initial payment. 

Does Aeromexico issue refunds? 

Yes, Aeromexico airlines issue refund to passengers; make sure to read Aeromexico's Airline refund policy to know more.

Are Aeromexico tickets refundable?

You need to purchase the refundable tickets for a refund in case you have to cancel your tickets. Non-refundable tickets also get an Aeromexico refund in some cases.


You can also go through the FAQs, which are already provided on the official website of Aeromexico Airlines, to know more about the Aeromexico refund request form and the refund policy.